Characteristics
of Position:
The
direct service assistant provides client centered care by facilitating,
participating and monitoring the treatment activities of clients with substance
disorders or co-occurring substance and psychiatric disorders. This is a
full time position at the New Horizons youth residential facility located in
Mulberry, Florida (Polk County).
Location: Mulberry, Florida (Polk County)
Core
Competencies:
- Client Care - Effectively redirects
serious behaviors involving risk of physical harm to self or others or the
destruction of property; demonstrates positive engagements with clients
reinforcing proactive behaviors; avoids coercive interventions from
invitations to escalate or enter into conflict around insignificant
behaviors.
- Communications - Communicate with
supervisor and established chain of command regarding daily operations
and/or incidents; document all required information in a clear, legible,
timely, concise and accurate manner.
- Relationship - Respects authority; models
direct and clear communications with peers, clients and subordinates;
culturally aware and respectful of differences; establish a helping
relationship with the person receiving services by demonstrating empathy,
respect, and genuineness in order to build trust.
- Administrative - Precisely documents events
and transaction specific to job duties in approved Agency formats;
understands and adheres to program operating procedures.
- Technical - Utilizes Agency
communication devices and information technology as a business tool;
proficient, as required, in the use of Outlook, Datis, Train Caster, KIS
and related IT systems and software applications.
- Business Acumen - Adheres to Agency Policy.
- Professional - Behaves ethically;presents
a professional image in appearance, communications and demeanor; adheres
to Agency scheduling Policy; follows program activity schedules; committed
to personal professional development
- Analytical - Assist in gathering information
about basic and community living of the person receiving services to be
used in the assessment process; implement designated interventions and
behavioral management programs.
- Leadership - Seek to participate in
effective approaches and training to enhance job skills; seek
opportunities to mentor new staff; ability to recognize unsafe behaviors,
situations and environments; act to maintain the safety and well-being of
persons receiving services, staff and community members.
Pre-requisite
Requirements:
- High School or GED
- All ACTS, Inc. employees
must be able and willing to work when expected to accommodate program
and/or agency needs, participate in the agency's Quality Improvement
Program and attend all assigned/required trainings, practice on-the-job
safety at all times, and demonstrate the ability to communicate and work
with others and be respectful of peers, supervisors, clients, guests, etc.
If required by contract or administrative rule, must fully participate
NAPPI (crisis intervention) training and able to apply same to work
setting.
Preferred
Attributes: CBHT
Physical
/ Safety/Health Considerations: Standing, walking, carrying,
stooping, speaking, and listening
Incentives
and Differentials: Yes (2nd
and 3rd Shift)
Quality
of Work Expected:
Level Commensurate with satisfactory Direct Service performance for position
Quantity
of Work Expected: Commensurate
with level necessary to fully meet obligations
Supervision: Position reports to the Program/Shift Supervisor as
directed and does not provide supervision to others.
Scope of
Responsibilities:
Adheres to agency model and documentation for
admissions, treating persons with co-occurring disorders and orientation.
Carries out tasks associated with laundry, a clean living environment, and
ensures safety of clients receiving services.
Core
Responsibilities/Essential Functions:
- Demonstrates a general
knowledge of program professional plan, program policies and procedures.
Performs and documents pre-admission searches, and informs designated
personnel of bruises, etc. and searches clients' property for contraband.
Makes frequent rounds of facility to insure adequate safeguards and client
safety are maintained. Facilitates/complies with emergency preparedness -
monthly mock scenario emergency drills.
- Communicates regularly with
clients, co-workers/shift supervisors and others as appropriate, and
engages clients to talk about their mental illness and substance misuse.
Observes clients for changes in behavior, monitors activities of clients,
motivates clients to participate in activities, and also guides and
advises clients in their personal adjustment utilizing verbal
de-escalation techniques. Interprets the client handbook for clients as
needed; applies applicable rules and regulations to clients.
- Assists clients in preparing
for court appearances or other outside activities, and implements
supportive, psycho-educational and recreational groups. Advises and guides
clients on personal hygiene habits. Monitors and tracks compliance with
self-administered medication process if instructed. Oversees collection of
urine specimen for drug screens and may complete and record vital signs as
assigned. Assists clients in gathering/obtaining personal property when
discharged.
- Documents individual
contacts, daily case notes, incident and injury reports and grievances.
Answers phones and provides other administrative support as needed.
Builds new case files and breaks down discharged client case files.
- Performs related work as
required /assigned.
The omission of specific statements does not
preclude management from assigning specific duties not listed herein if such
duties are a logical assignment to position.
ACTS is an EEO/AA DFWP Employer.
