Summary/Characteristics of Position:

The Case Manager position provides assessment for mental health and substance use issues, basic integrated and supported individual, family and group education, advocacy, linkage, coordination, problem-solving and monitoring of clients to optimize the functioning of individuals with substance disorders or co-occurring substance and mental disorders and promoting stabilization, rehabilitation and recovery.

Core Responsibilities/Essential Functions:

• Completes admission and orientation documentation; may administer or interpret screening/assessment instruments.
• Develops plans, which include services to accomplish habilitation or rehabilitation
• Provides clients with a comprehensive listing of community resources, including social, legal and educational to support their needs.
• Document all clients' contacts, care and response to support their treatment needs
• Attends interdisciplinary treatment team meetings to discuss client's care and progress 
• Engage clients to talk about their mental illness and substance misuse and encourage their participation in recovery steps 
• Conducts life skills group sessions to promote self-sufficient, independent living in the community
• May transport clients and/or materials to medical, legal, recreational, and other community appointments that support their recovery.
• Attends multidisciplinary team meetings to review case status
• Attends court hearings serving as a liaison for program, courts and person's served for reporting progress related to treatment goals.
• Assists clients with obtaining county, state and federal benefits (social security benefits, vocational rehabilitation, transportation, etc.)
• Assists with obtaining birth certificates, social security cards, identification cards, bank accounts and other needs
• Maintains updated rosters and submit census data as required.
• Completes program  documentation including but not limited to behavioral progress reports, incident/injury reports and grievances
• Ensures smooth transitions to the next level of care (warm hand-offs) to avoid gaps in service and respond rapidly for needed support and/or intervention.
• Provides follow-up services for up to one year after discharge from the program.
• Performs related work as required

Pre-requisite Requirements:

• Bachelor's Degree. (Human Services may be required for some positions.) 
• Must possess valid Florida Driver License
• Must be able to fully participate in Welle (crisis intervention) and CPR/First Aid training
• Must pass a Level II DCF, AHCA and/or DJJ background check

Preferred Attributes:

• Bachelor's in a human services related field
• One (1) year of case management in a related experience.
• Experience working with in a behavioral health setting

Required skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.

Reports to: This position reports directly to the Program Supervisor/Director.  

Supervisory Responsibilities: This position does not supervise others.

Physical Requirements: Safety/Health Considerations:  

• Physically able to drive a vehicle for prolonged periods of time
• Ability to perform considerable reaching, stooping, and bending.
• Ability to lift, push, pull and carry
• Full participation in transportation-related training activities, including on-the-road driving
• Full participation in Welle (crisis intervention) and CPR/First Aid training.

Work Environment: This job divides time between a professional office environment, ACTS service locations, and various community resource settings. This role routinely uses standard office equipment and mobile devices.

Travel: Ability to drive to various locations daily using a company owned vehicle. This position does not require overnight travel.

The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to position.

ACTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACTS is an EEO/AA DFWP Employer.