Intake Coordinator

This position is located in Tarpon Springs.

Summary/Characteristics of Position:

The Intake Coordinator is responsible to greet visitors and individuals seeking care and provides basic education and initial orientation to ACTS services. The Intake Coordinator assists those served with intake/orientation documents as needed, and coordinates service payment options/collections. Provides brief, motivational interventions and outreach to maintain client engagement in service activities.

Pre-requisite Requirements:

  • High School Diploma or equivalency

Preferred Attributes:

  • One (1) year of office, hospital clerical or related customer service experience.
  • Certified Nursing Assistant or Certified Medical Assistant
  • Previous experience in an office  health care or human services setting
  • Previous experience with revenue maximization including insurance billing/authorization in a healthcare setting.
  • Bilingual (English/Spanish)

Required Skills:

  • Excellent interpersonal and customer service skills
  • Ability to work with diverse groups in support of the agency mission and goals
  • Ability to handle protected health information in a sensitive and appropriate manner
  • Ability to use technology for scheduling, client records, and service billing.

Essential Functions:

  • Performs pre-admitting activities including scheduling, screenings, and explanation of services. Reviews payment and insurance information to identify waiver/reduction eligibility or preadmission approval requirements from third-party payers. Assembles admission folders containing paperwork for scheduled patients.
  • Performs admitting activities. Greets patients and conducts an initial orientation to treatment /services. Assist them to complete intake documents and obtains required information and signatures.  Notifies nursing and/or counseling unit of patient arrival. Accepts patient valuables and provides patient information literature.
  • Serves as a liaison with persons served and insurance companies related to fee waiver, reduction or insurance coverage eligibility and applicable fee collection.
  • Monitor status of needed continued stay authorizations and inform clinical staff when necessary. Assists in gathering required information.
  • Answers daily inquiries regarding admitting procedures, array of services and access to care. Refers inquiries to appropriate person or department elsewhere in the organization when necessary.
  • Identifies signs of emotional or medical crisis and promptly seeks assistance from clinical staff.
  • Follows up with clients who have missed scheduled appointments to attempt to re-engage them in services, or refer them to services that are more appropriate.
  • Perform related work as required/assigned.

Supervision: This position reports directly to the Program Director. This position does not have any direct reports. 

Physical Requirements:

  • Must be physically capable of participating in physical crisis intervention and CPR/First Aid training and apply to work setting, when needed.
  • Must be able to bend, sit, kneel, push and reach.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 50 pounds at times with or without assistance.

Work Environment:

  • Work is performed within an office environment, with standard office equipment available. Direct client contact occurs daily. 

Travel

  • Travel is not required. 

ACTS welcomes all qualified applicants to apply. ACTS is a DFWP Employer.