Now Hiring! Intake Specialist

ACTS is growing! We are seeking a compassionate, driven individual to join us in making a lasting impact through meaningful work at our Juvenile Assessment Center in Bartow, FL!

What's In It for You?

Schedule: Monday-Friday Daytime Hours

Salary Range: $16.00-$17.75/hr.

Location: This is an on-site position located at the Polk County Juvenile Assessment Center in Bartow, FL.

Benefits: Eligible for Medical, Dental, Vision, Short and Long-Term Disability, Employer Paid Basic Life Insurance. Voluntary Life Insurance and other supplemental policy offerings on the first day of the month following 60 days of full-time employment.

Your Future: 403(B) retirement account with up to 5% company match.

Work/Life Balance: 10 company paid holidays and 11 days paid time off per year.

What You'll be Doing?

• Professionally greets visitors and individuals served, including their parents/guardians, while providing basic education and initial orientation to ACTS services; maintains daily visitation log.
• Answers telephones and daily inquiries regarding scope of services. Schedules intakes or links to appropriate service department.
• Review detention screening packets for identification of youth in need of assessment, intervention or prevention services. Schedule or link to services, as needed.
• Prepares and reviews juvenile court packets for courts, attorneys, and/or detention facilities.
• Provides assessment and prevention services and documents services rendered and recommendations in the electronic health record.
• Utilizes DJJ software and database to conduct youth searches and third-party contact information.
• Completes monthly program reports related to service delivery, census, and applicable billing.
• Observes youth as they complete screening tools, and contacts parents/guardians to obtain additional screening information.
• Monitors control room by observing youth in holding area and allow authorized personnel access to secured areas.
• Assists with gathering and preparation of kits, packets, and meals for the pick-up and/or delivery of items to the courthouse, detention facility, or Department of Juvenile Justice office.
• Oversee inventory of daily operational needs and coordinates purchasing with accounting department.
• Coordinates maintenance needs and building access with property management and vendors.
• May take notes and summaries of program meetings.
• Other duties as assigned.

What is Required?

• A high school diploma or the equivalent.
• Physically able to participate in DJJ-approved crisis intervention curriculum and CPR/First Aid training and able to apply same to work setting.
• Ability to pass Federal, State, Local Law and Level 2 background clearances.
• Work is generally performed within an office environment, with standard office equipment available. Direct client contact in a secure setting should also be expected.
• Prolonged periods of sitting.
• Ability to lift up to 50 pounds at a time.
• Valid Florida Driver License.
• Minimal travel to the courthouse, detention facility, or Department of Juvenile Justice office should be expected. Overnight travel is not required.
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail.
• Ability to work with diverse groups in support of the agency mission and goals.
• Ability to handle protected health information in a sensitive and appropriate manner.
• Ability to use technology for scheduling, client records, and service billing.

Who We Are? https://www.actsfl.org/

At ACTS, we're more than just a team, we're a community dedicated to changing lives. For over 45 years, ACTS has provided vital services to individuals facing mental illness, substance use disorders, homelessness, and justice issues. We're passionate about what we do, and we're looking for like-minded individuals to join us in an environment where you and your contributions are valued.

ACTS, Inc. participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.