This position is located at our Polk County DJJ facility in Bartow, Florida.

Characteristics of Position:

The primary duty of the employee is to perform clerical work, provide technical support and assistance to a department within a comprehensive service agency. All employees are expected to carry out the job duties listed below in a manner which effectively supports the agency's mission to provide client centered care to consumers with substance disorders or with co-occurring substance and psychosocial disorders. 

Core Competencies: 

• Communications - Communicate with supervisor and established chain of command regarding daily operations and/or incidents; document all required information in a clear, legible, timely, concise and accurate manner.
• Relationship - Respects authority; models direct and clear communications with peers, clients and subordinates; culturally aware and respectful of differences.
• Administrative - Precisely documents events and transactions specific to job duties in approved Agency formats; understands and adheres to administration and program operating procedures.
• Technical - Utilizes Agency communication devices and information technology as a business tool; proficient, as required, in the use of Outlook, DATIS, Train Caster, KIS and related IT systems and  software applications.
• Business Acumen - Adheres to Agency Policy.
• Professional - Behaves ethically; presents a professional image in appearance, communications and demeanor; adheres to Agency scheduling Policy; follows activity schedules; committed to personal professional development
• Analytical - Establish a helping relationship with administrative and program management.
• Leadership - Seek to participate in effective approaches and training to enhance job skills; seek opportunities to mentor new staff; ability to recognize unsafe behaviors, situations, environments; acts to maintain the safety and well-being of persons receiving services, staff and community members.

Pre-requisite Requirements:

• High School Diploma or GED and one year of computer or progressively responsible  experience in an office setting.
• Basic knowledge of computer and software usage and able to type at least 30 accurate words per minute.
• Must have experience working with general public, ability to communicate effectively, and ability to establish and maintain effective working relationships with others.
• All ACTS, Inc. employees must be able and willing to work when expected to accommodate program and/or agency needs, participate in the agencys Quality Improvement Program and attend all assigned/required trainings, practice on-the-job safety at all times, and demonstrate the ability to communicate and work with others and be respectful of peers, supervisors, clients, guests, etc. If required by contract or administrative rule, must fully participate in NAPPI (crisis intervention) training and able to apply same to work setting.

Physical /Safety/Health Considerations:    Standard office environment

Quality of Work Expected:  Level commensurate with satisfactory Clerk Specialist performance

Quantity of Work Expected:  Commensurate with level necessary to fully meet obligations

Supervision:   Work is performed under the direction of assigned Supervisor, Director or Administrator. This position does not provide supervision to others.

Scope of Responsibility:  Responsible for timely completion of administrative and clerical needs for the agency, program or function as directed.  Remains up-to-date on agency needs and systems, and communicates with supervisors regularly on upcoming duties.

Core Responsibilities/Essential Functions:

• Type correspondence, memoranda, reports, records, forms and other documents from rough drafts, notes and/or oral instructions.
• Operate computer with various programs including on-line services.
• Operate and / or utilize a variety of standard business and office machines and equipment including computer, typewriters, word processors, telecommunications terminals, calculators, copiers, etc.
• Compile and verify information, including scheduled appointments flow when applicable
• Maintains logs of materials processed
• Organize/maintain a department filing system.
• May perform research and data gathering activities.
• Performs related work as assigned / required.

The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to position.

ACTS, Inc. participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.