Characteristics of Position:
This agency provides client centered care and support for alcohol, drug abuse, mental health or juvenile justice services through a variety of programs and sites. This position provides help desk support for the agency including troubleshoot network, equipment and cabling as needed. Liaisons with HR for updated information on new hires and agency log-ins. This is a full time position located at the ACTS Administration Offices in Tampa, Florida.
Location: Tampa, Florida
Physical /Safety/Health Considerations: Standard office environment and meeting rooms
Quality of Work Expected:Level commensurate with satisfactory IT, Software & LMS Support
Quantity of Work Expected: Commensurate with level necessary to fully meet obligations
Scope of Responsibilities: Clearly communicate technical information to non-technical users and synthesize non-technical user requirements into clear and concise technical specifications forresolution. Must define problems, research, identify options, interpret trends, identify and weigh costs and benefits, resolve multifaceted problems, and independently develop and implement solutions. Effectively and efficiently work with a large volume of work under pressure with interruptions, deadlines, and short lead times. As primary administrator for the LMS, provides information support for training curricula to appropriate director; with information from HR, coordinates New Employee Orientation and curricula entries and log-ins. Maintain training calendars available to trainers, administration and all staff.
Supervision:This position reports to and is performed under the direction of the Director of IT/Finance. Additional direction will be provided by the Director of Workforce Development.
Supervisory Responsibilities:This position does not provide supervision to others.
Core Responsibilities/Essential Functions:
PROGRAM SPECIFIC: The following duties and responsibilities are specific to this position:
First level support/troubleshooting (agency-wide) for computer related hardware and software needs; liaison with outside network consultants and tracking their work tickets; makes appropriate recommendations to supervisor
Determine and promote common skills and best practices in workstation support; maintain sufficient knowledge of computer security principles, practices, and tools, as they apply to end-user workstations and maintains advanced knowledge of backup policies, practices, and technologies
Responsible agency-wide for network user accounts and software logins
Maintain an accurate and up to date inventory of hardware, software, and documentation of all deployed hardware, software, configurations, licenses, and uses
Serve as the departmental resource person and provide consultative services relating to hardware, software, and other technology-related issues and questions for agency and program administration needs
Provide instruction to end users in one-on-one and group settings on all standard departmental applications and custom hardware and software configurations. Maintain current libraries of technical end user documentation
Install and configures software, analyze, and debug peripherals such as printers, scanners; maintain copiers
Adhere to assigned work schedule
Conduct or participate in special projects as assigned; support progress/accomplishment of agency initiatives
Participate in meetings/conferences/webinars as determined relevant to duties
Specialized Duties/ Tasks
Must possess valid Florida Drivers? License, industry accepted driving history and maintain vehicle insurance required by State of Florida.
Develop expertise in electronic survey software in order to develop survey formats; collect and analyze results and generate data reports; compile and analyze data for administrative decisions
Develop and manage software system to track and provide trainings to all agency personnel in a manner that is user friendly; provides management information needed to improve training quality and compliance
Obtain and organize historical/current information for management team members
Provide consultation to Agency Directors, Training Liaisons, Program Directors, and Professional Development Committee, etc., on technology issues.
Set up projector, laptop a, speakerphone, etc., for trainings/webinars; keep information monitor in lobby updated
Responsible for deployment, tracking, troubleshooting and upgrading agency cell phones.
The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to position.
ACTS is an EEO/AA DFWP Employer.