Now Hiring! Technical Support Specialist

ACTS is growing! We are seeking a compassionate, driven individual to join us in making a lasting impact through meaningful work on the Juvenile Assessment Center Team!

What's In It for You?

Schedule: Monday-Friday 8:00 am-4:00 pm

Salary Range: $17.67/hr.

Location: This is an on-site position located at the Hillsborough County Juvenile Assessment Center in Tampa, FL.

Benefits: Eligible for Medical, Dental, Vision, Short and Long-Term Disability, Employer Paid Basic Life Insurance. Voluntary Life Insurance and other supplemental policy offerings on the first day of the month following 60 days of full-time employment.

Your Future: 403(B) retirement account with up to 5% company match.

Work/Life Balance: 10 company paid holidays and 11 days paid time off per year.

What You'll be Doing?

• Provides array of technical support services, including but not limited to, trouble shooting of network issues, training, and maintaining on-site inventory of computer hardware devices and related equipment.
• Serves as liaison between program/unit personnel, ACTS' Information Technology Director and Department of Juvenile Justice (DJJ) technical support staff.
• Assists in technical training of staff related to access and usage of ACTS/DJJ software systems.
• Reports misuse and/or damage to computer equipment to Program Administrator/Director.
• Develops and/or assists in the development, organization, and maintenance of records, reports and other program documentation requirements.
• Serves as program's administrator for Learning Management Systems; enters training documents and maintains program's training compliance records for all staff assigned to the JAC.
• Reviews all intervention, outreach and preventions services entered in Electronic Health Record (EHR) for accuracy, billing, service validation and outcome achievement.
• Prepare agendas as needed, make arrangements for meetings, and set-up for JAC Advisory and interagency meetings; take, transcribe, distribute and maintain minutes of meetings as assigned.
• Maintains program calendar and posts program/organizational communications.
• Maintains professional relationships with vendors, and completes and maintains records related to purchase orders.
• Other duties as assigned.

What is Required?

• A high school diploma or the equivalent.
• Possess three (3) years of experience in office management, business, or related area.
• Microsoft/comparable certification or related degree may substitute for one (1) year of the required experience.
• Eligibility status, as determined by Level 2 background screening in accordance with Florida Statutes, Chapter 435 and/or Local Law.
• Work is generally performed in an office environment within a secure setting, with standard office equipment available. 
• Prolonged periods of sitting.
• Ability to lift up to 50 pounds at a time.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to work with diverse groups in support of the agency mission and goals.

Who We Are? https://www.actsfl.org/

The Florida Care Provider Background Screening Clearinghouse, or 'Clearinghouse', helps ensure that caregivers, health workers, and educators meet Level 2 background screening standards before they can work with children, seniors, or other vulnerable groups. For more information, please visit https://info.flclearinghouse.com.

ACTS is a drug-free workplace, and all applicants are subject to pre-employment drug screening and adherence to all related policies throughout employment.

ACTS is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants are encouraged to apply regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

ACTS, Inc. participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.