Case Manager COAP

Summary/Characteristics of Position:

The Care Coordinator Case Manager will provide comprehensive case management services to individuals referred for services through the Comprehensive Opioid Abuse Program (COAP). This position will partner with field therapists and representatives from the Tampa Police Department (TPD) to expand access to opioid treatment and recovery support services for non-violent individuals. 


Essential Functions:

  • Coordinate admissions referred by field therapists, TPD, or other COAP representatives
  • Assess and/or screen referred individuals for admission criteria to ACTS addiction receiving, outpatient or residential services.
  • Maintain contact with those on caseload for a minimum of six months providing a comprehensive continuum of services to promote recovery. This timeline can be extended based upon the need of the individual.
  • Ensure smooth transitions to the next level of care (warm hand-offs), is completed, to avoid gaps in service, and respond rapidly for needed support and/or intervention.
  • Support individuals in treatment with integration back into society as a healthy, substance-free individual.
  • Facilitate appropriate connection and linkage with peer support specialists, education, employment, housing and/or other needed wraparound services.
  • Assist with the Opioid Task Force Overdose 24/7 Call-Outs as reasonably needed
  • May transports clients and/or materials to medical, legal, recreational and other community appointments that support their recovery.
  • Attend multidisciplinary team meetings to review case status
  • Attend court hearings, as needed
  • Prepare documents including, but not limited to, progress reports

  • Pre-requisite Requirements:

  • Bachelor's Degree in a human services related field
  • One (1) year of case management in a related experience.
  • Must possess valid Florida Drivers' License
  • Must be able to fully participate in Welle (crisis intervention) and CPR/First Aid training
  • Must pass a criminal history background check and/or fingerprinting

Preferred Attributes:

  • Experience working with those diagnosed with substance abuse disorders
  • Certification as a Recovery Peer Specialist (CRPS) or Recovery Support Specialist (CRSS) 

Required skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to details.  

Reports to: This position reports directly to the Program Director of the ACTS Amethyst Respite Center  

Physical Requirements: Safety/Health Considerations:  

  • Physically able to drive a vehicle for prolonged periods of time
  • Ability to perform considerable reaching, stooping, and bending.
  • Ability to lift, push, pull and carry
  • Full participation in transportation-related training activities, including on-the-road driving
  • Full participation in Welle (crisis intervention) and CPR/First Aid training.
  • May be required to sign waiver of liability documents presented by law enforcement

Work Environment: This job divides time between a client residential setting and law enforcement offices. This role routinely uses standard office equipment.

Travel: Ability to drive to various locations daily using a company owned vehicle. This position does not require overnight travel.

The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to position.

ACTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACTS is an EEO/AA DFWP Employer.