Health Coach

Location:  Tampa FL. 

Characteristics of Position:

All employees are expected to effectively support the agency's mission to provide consumer-centered care to those with substance disorders or with co-occurring substance and psychiatric disorders.  Employees are expected to engage consumers in continuing care and treatment by using interventions that are diagnosis-specific, and communicate empathically with clients regarding addiction, mental illness, medications and recovery. Promotes client's self-determination, personal responsibility and empowerment inherent in self-directed recovery; facilitates and teaches clients role recovery elements

Core Competencies: 

Communications - Communicate with supervisor and established chain of command regarding daily operations and/or incidents; document all required information in a clear, legible, timely, concise and accurate manner.

Relationship - Respects authority; models direct and clear communications with peers, clients and subordinates; culturally aware and respectful of differences.

Administrative - Precisely documents events and transactions specific to job duties in approved Agency formats; understands and adheres to administration and program operating procedures.

Technical - Utilizes Agency communication devices and information technology as a business tool; proficient, as required, in the use of Outlook, DATIS, Train Caster, and related IT systems and  software applications.

Business Acumen - Adheres to agency policies.

Professional - Behaves ethically, presents a professional image in appearance, communications and demeanor; adheres to Agency scheduling policy; follows activity schedules; committed to personal professional development

Analytical - Establish a helping relationship with administrative and program management.

Leadership - Seek to participate in effective approaches and training to enhance job skills; seek opportunities to mentor new staff; ability to recognize unsafe behaviors, situations, environments; acts to maintain the safety and well-being of persons receiving services, staff and community members.

  Pre-requisite Requirements:

LPN or a Bachelor's degree in a health or human services field

All ACTS, Inc. employees must be able and willing to work when expected to accommodate program and/or agency needs, participate in the agency's Quality Improvement Program and attend all assigned/required trainings, practice on-the-job safety at all times, and demonstrate the ability to communicate and work with others and be respectful of peers, supervisors, clients, guests, etc. If required by contract or administrative rule, must fully participate in NAPPI (crisis intervention) training and able to apply same to work setting.

Preferred Attributes:

Experience working in education, counseling, or wellness coaching in a medical or behavioral health setting

Physical/Safety/Health Considerations: Standard office environment and meeting rooms; work in community-based settings including client homes, primary care clinics, schools, etc.

Quality of Work Expected: Level commensurate with satisfactory Health Coach performance

Quantity of Work Expected: Commensurate with level necessary to fully meet obligations

Scope of Responsibilities:  Conduct psychosocial and health assessments; provide education and information in individual or group settings to identified clients; promote consumer empowerment; link persons with needed services, benefits and entitlements, and other resources.

Supervision:  Work is performed under the supervision of a Program Administrator, Director or Supervisor. This position does not provide supervision to others.

Core Responsibilities/Essential Functions:

Adheres to agency designated model for serving the health and wellness needs of persons with or at risk of substance and/or co-occurring mental disorders; promotes consumer's self-determination, personal responsibility and empowerment inherent in developing the personal knowledge, skills, and attitudes that promote health and wellness

Engages individuals in health and wellness services through motivational interviewing and supportive counseling

Screens individuals for risk of harm to self or others and provides crisis intervention when necessary

Links individuals to existing services, benefits counseling, and wellness activities to include, but not limited to, physical and behavioral health education, primary and specialty medical care, and resources to support self-management of physical and behavioral health conditions

Works as part of an interdisciplinary team to develop and implement service or treatment plans, including taking the lead to re-engage individuals who drop out of services

Provides education, case management, and supportive counseling services within areas of training, certification, education or other background in the service area; seeks direction from Program Director/Administrator when client needs fall outside those areas

Reviews and documents client response to services and adjusts interventions, level of care, and/or array of services to better meet goals, based on consultation with the individual, significant others and/or additional service providers

Modifies education and counseling to improve individual engagement and understanding, taking into consideration such characteristics as age, gender, primary language, disability, developmental level, sexual orientation or identity, ethnicity, and health status

Monitors results of health-related labs and testing and shares information with individuals and the treatment team, as applicable

Knowledge of community resources

Develops and/or maintains educational and reference materials on applicable community resources to provide to individuals receiving services

Knowledge of and compliance with specific requirements based on laws, rules, contract, and/or accreditation standards

Maintains productivity standards for assigned programs

Performs related work as required and/or assigned

Must possess valid Florida driver's license, industry accepted driving history and maintain vehicle insurance required by State of Florida

The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to position.

Program-Specific Characteristics of Position:

The Children's HIV program utilizes Health Coaches to conduct screening and assessment of youths who agree to participate, specifically focused on risks for HIV and other sexually transmitted diseases (STDs). The Health Coaches in this program provide health education specific to risk factors for HIV and other STDs, onsite testing, and counseling and education to help youths reduce risk.

Program-Specific Qualifications:

Training in Florida Department of Health HIV/AIDS 500/501

Program-Specific Scope of Responsibilities:

* Conduct screening of those youths who consent to services to identify personal risk factors related to HIV, Hepatitis, and other sexually transmitted diseases, using approved screening and assessment instruments

* Provide individualized education on risk reduction, identifying and emphasizing those personal and specific factors relevant to that youth

* Introduce youths to the ACTS educational video on HIV and sexually transmitted diseases and provide information on how to access and   view the video

* Identify youths who do not have primary care services and facilitate linkage to Tampa Family Health Centers, as well as referrals for insurance and health coverage benefits

* Conduct individual pre-test counseling for HIV, following the protocols of the Florida Department of Health 500/501 training

* With appropriate written consent, conduct rapid HIV testing onsite at the JAC and provide post-test counseling, following the protocols of the Florida Department of Health 500/501 training

* Provide follow up support, linkage, and counseling to youths who test positive for HIV and other STDs, including linkage with the Hillsborough County Health Department

* Participate in health fairs and community outreach events related to HIV testing and services

* Assist in data collection and reporting for research related to this program, including follow-up contacts at prescribed intervals with youths who have received services

* Knowledge of confidentiality and reporting laws on results of tests for HIV, Hepatitis, and other sexually transmitted disease, and their relationship to 42 CFR Part Two and HIPAA


The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to position.

ACTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.