Program Supervisor

ACTS is committed to the health and safety of our workforce and persons served.  At this time, ACTS is requiring that all potential employees be fully vaccinated.

The Program Supervisor is a professional supervisory position that provides direct supervision, training and support to assigned employees ensuring procedural compliance to its operations. The position performs supervisory tasks within a human services agency, which provides client-centered care for those with substance abuse and/or co-occurring mental health disorders, at an acute care, outpatient and/or residential treatment facility.   


Essential Functions:

Provides direct supervision, performance management, training and support to assigned direct service personnel.

Participates in the recruitment and selection of assigned direct service personnel.

Prepares staffing schedules to meet the licensure requirements and needs of the program.

 Authorizes time and attendance documents for direct reports.

Serves as a member of program's management or leadership team.

Serves as back up to the Program Director, and may coordinate with the clinical and nursing personnel to manage program operations, client care and staff.

Participates in client case staffing's and treatment team meetings.

Assists in the development and implementation of policies and procedures for provision of services.

Ensures compliance with required contract, licensure, accreditation, and certification guidelines.

May participate in and/or carry out all duties assigned to supervisees, including but not limited to, providing program shift coverage, intake/discharges, psychoeducational and/or life skill groups, security checks and health/safety checks and drills.

Develops and reviews reports related to incident/injury, health/safety, census, behavior management and other non-clinical program requirements.

Serves as liaison with patient referral and funding sources including families, law enforcement, court personnel and other community providers.

May coordinate inspections with auditors, vendors and other health and safety officials.

Pre-requisite Requirements:

Bachelor's Degree in human service or business management

One(1) year of team lead, supervisory or other management related experience

Preferred Attributes:

Previous experience in a behavioral healthcare setting

Required Skills/Abilities

Ability to make critical decisions in high stress situations

 Flexible work schedule as needed.

Strong supervisory and leadership skills.

Excellent organizational skills and attention to detail.

Thorough understanding of operations policies and practices.

Reports to: This position reports directly to the Program Director  

Supervisory Responsibilities: This position provides supervision to direct service personnel.

Work Environment: This role functions in an acute care, outpatient and/or residential treatment facility.

This role routinely uses computer, mobile devices, and standard office equipment.

Travel:  Minimal travel required. This position does not require overnight travel.

PROGRAM SPECIFIC: In addition to the above-mentioned responsibilities, the program includes the following duties and responsibilities for this position:

Communicates regularly with employees both individually and in staff meetings.

Trains employees in methods for performing an effective and efficient job.

Participates in development of trainings, workshops, etc.

Establishes and maintains communications with the clients community resource services, medical, treatment referral and volunteer persons/organizations.

Serve as liaison between and maintains contact with referral sources (Hillsborough County Jail, court personnel, all Law Enforcement Departments, Hospital and CSU providers) and venders, family/significant other support member;  coordinates referrals/intakes and reporting of client's progress, discharge and placement plans.

Review client referral assessment/evaluation documents to determine eligibility for program admission into the Amethyst Respite Center and admits new clients, insuring proper documentation and rules/requirements of the program are explained.

Versed in science-based treatment philosophy, models and practice; incorporates the use of community resources in support of individual recovery.

Maintain inventory of supplies and submit requisitions, as needed.

Monitors and schedules client transportation to include but limited to jail, medical appointments, treatment services appointments and residence/community placements.

Manages food service activities to include tracking production records and edit check to insure required documents are completed.

Ensures program compliance with the Activity Schedule. 

Must possess valid Florida Driver's License, industry accepted driving history and maintain vehicle insurance required by State of Florida.

If required to drive an ACTS vehicle, must maintain driver's license and history as listed about and participate in all transportation-related training activates, including on-the-road driving test relative to appropriate and safe operation of motor vehicles.

ACTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACTS is an EEO/AA DFWP Employer.

The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to position.