Quality Improvement Analyst

Summary/Characteristics of Position:

The Quality Improvement Analyst provides data support for selected administrative performance improvement, talent management, contractual outcomes and program/quality improvement purposes. Carries out data collection, entry and report generation with various deviations for analysis and distribution


Core Responsibilities/Essential Functions:

  • Collects and integrates data from various internal software systems including Electronic Health Record (EHR), learning management software, and other systems for analysis and organizational productivity and quality improvements.

  • Tracks and trends data across agency systems, and analyzes data for trends, patterns, and discrepancies.

  • Utilizes Electronic Heath Record (EHR) software system to activate/inactivate user accounts, compile data reports and monitor data completion.

  • Collects, corrects and sends data to State.

  • Develops and writes reports for submission to Quality Improvement Director and Senior Leadership.

  • Compiles waitlist, utilization and other reports for submittal to CFBHN SharePoint Data System.

  • Compares internal data with external outcome reports on a monthly basis (State dashboard)

  • Develops and updates EHR forms/forms groups, as identified by the Quality Improvement Director and EHR Committee

  • Provides data and tech support to management and program staff for contract outcome reports.

  • Provides internal customer services for EHR support tickets.

  • Provides EHR training for new employees and Super Users.

  • Participates on Comprehensive Review Team for internal audit readiness related to program performance initiatives, qualitative standards and contract compliance. 

  • Attends external data meetings to support agency needs.

  • Provides backup to QI Department for Incident Reporting.

  • Performs other duties as may be assigned.

Pre-requisite Requirements:

-  High school diploma or equivalent.

-  Three (3) years of work experience in data analysis, behavioral health administrative services, or quality improvement.

-  Bachelor's degree may substitute for work experience.

Preferred Attributes:

-  Bachelor's Degree in related field.

-  Previous experience in a behavioral healthcare setting

Required Skills/Abilities

-  Excellent verbal and written communication skills.

-  Proficient in Microsoft Office Suite or related software.

-  Excellent organizational skills and attention to detail.

-  Ability to maintain strict confidentiality.

Supervision: This position reports directly to the Quality Improvement Director. This position does not have any direct reports. 

Physical Requirements:

-  Prolonged periods of sitting at a desk and working on a computer.

-  Must be able to lift up to 20 pounds at times with or without assistance.

Work Environment:

-  Majority of time spent in a professional office environment. Occasional visits to secured and non-secured locations where patient service delivery occurs. 


-  This position will be required to travel in between all of ACTS programs including county-to-county. No overnight travel is required. 

The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to position.

ACTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACTS is an EEO/AA DFWP Employer.