Quality Improvement Assistant

ACTS is a non profit organization that has been serving the community for over 30 years  providing individualized behavioral health services in substance abuse and mental health. ACTS mission is to apply the best of contemporary physical and behavioral health interventions and social support services available to assist individuals and families to engage and succeed in Recovery.

The Quality Improvement Assistant performs a wide array of administrative tasks to support the Quality Improvement (QI) Department's approach towards evaluating and/or improving organizational policies, processes, systems, outcomes and implementation methods.\


Pre-requisite Requirements:

  • High School Diploma or equivalency
  • One year of relevant work experience in behavioral health administrative services, quality improvement, incident reporting/risk management, professional training, or closely related areas.
  • Bachelor's degree may substitute for work experience.
  • Valid Florida driver's license

Essential Functions:

  • Collaborates with QI team members to establish quality standards, benchmarks, and measures of performance in support of Agency Programs/Departments.
  • -Compiles data from various software systems and departments for data retrieval, analysis, performance improvement monitoring, and strategic planning.
  • Creates data tools for recording objective assessment information for performance management and development processes
  • Assists with the management of health information systems to ensure quality, accuracy, accessibility and security related to service delivery.
  • Participates in audits and preparation activities including policy and/or record reviews, data collection and technical support.
  • Participates on Comprehensive Review Team for internal audit readiness related to program performance initiatives, qualitative standards and contract compliance. 
  • Participates in other committee meetings to support QI initiatives.
  • Coordinates with Quality Improvement team members, Directors and Administrators within the organization regarding resources and services for improved patient care and staff development.
  • Supports performance improvement projects at program locations through consultation, training, and staff engagement.
  • Provides support for investigations related to internal grievances and/or incidents.
  • Prepare written and oral presentations and reports as assigned

The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to position with Agency's Medical Director and administration to define and maintain the standards of nursing practice throughout the organization.

ACTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACTS is an EEO/AA DFWP Employer.