Characteristics of Position:
The direct service
assistant provides client centered care by facilitating, participating and
monitoring the treatment activities of clients with substance disorders or
co-occurring substance and psychiatric disorders.
Location: Thonotosassa, Florida
- Client Care - Effectively redirects
serious behaviors involving risk of physical harm to self or others or the
destruction of property; demonstrates positive engagements with clients
reinforcing proactive behaviors; avoids coercive interventions from
invitations to escalate or enter into conflict around insignificant
- Communications - Communicate with
supervisor and established chain of command regarding daily operations
and/or incidents; document all required information in a clear, legible,
timely, concise and accurate manner.
- Relationship - Respects authority; models direct and clear
communications with peers, clients and subordinates; culturally aware and
respectful of differences; establish a helping relationship with the
person receiving services by demonstrating empathy, respect, and
genuineness in order to build trust.
- Administrative - Precisely documents events
and transaction specific to job duties in approved Agency formats;
understands and adheres to program operating procedures.
- Technical - Utilizes Agency
communication devices and information technology as a business tool;
proficient, as required, in the use of Outlook, Datis, Train Caster, KIS
and related IT systems and software applications.
- Business Acumen - Adheres to Agency Policy.
- Professional - Behaves ethically;presents
a professional image in appearance, communications and demeanor; adheres
to Agency scheduling Policy; follows program activity schedules; committed
to personal professional development
- Analytical - Assist in gathering
information about basic and community living of the person receiving
services to be used in the assessment process; implement designated
interventions and behavioral management programs.
- Leadership - Seek to participate in
effective approaches and training to enhance job skills; seek
opportunities to mentor new staff; ability to recognize unsafe behaviors,
situations and environments; act to maintain the safety and well-being of
persons receiving services, staff and community members.
- 60 College Credit Hours with 30 hours
concentration in the human services field plus 1 year of experience in the
human services field.
ACTS, Inc. employees must be able and willing to work when expected to
accommodate program and/or agency needs, participate in the agency's
Quality Improvement Program and attend all assigned/required trainings,
practice on-the-job safety at all times, and demonstrate the ability to
communicate and work with others and be respectful of peers, supervisors,
clients, guests, etc. If required by contract or administrative rule, must
fully participate NAPPI (crisis intervention) training and able to apply
same to work setting.
Preferred Attributes: CBHT
Physical / Safety/Health Considerations: Standing, walking, carrying, stooping,
speaking, and listening
Incentives and Differentials:
Quality of Work Expected: Level Commensurate with
satisfactory Direct Service performance for position
Quantity of Work Expected: Commensurate with level necessary to fully meet obligations
Supervision: Position reports to the Program/Shift Supervisor as directed
and does not provide supervision to others.
Scope of Responsibilities:
Adheres to agency model and documentation for admissions, treating
persons with co-occurring disorders and orientation. Carries out tasksassociated with laundry, a clean living environment, and ensures
safety of clients receiving services.
Core Responsibilities/Essential Functions:
- Demonstrates a general knowledge of program
professional plan, program policies and procedures. Performs and
documents pre-admission searches, and informs designated personnel of
bruises, etc. and searches clients' property for contraband. Makes
frequent rounds of facility to insure adequate safeguards and client
safety are maintained. Facilitates/complies with emergency
preparedness ? monthly mock scenario emergency drills.
- Communicates regularly with clients,
co-workers/shift supervisors and others as appropriate, and engages
clients to talk about their mental illness and substance misuse. Observes
clients for changes in behavior, monitors activities of clients, motivates
clients to participate in activities, and also guides and advises clients
in their personal adjustment utilizing verbal de-escalation techniques.
Interprets the client handbook for clients as needed; applies applicable
rules and regulations to clients.
- Assists clients in preparing for court
appearances or other outside activities, and implements supportive,
psycho-educational and recreational groups. Advises and guides clients on
personal hygiene habits. Monitors and tracks compliance with
self-administered medication process if instructed. Oversees collection of
urine specimen for drug screens and may complete and record vital signs as
assigned. Assists clients in gathering/obtaining personal property
- Documents individual contacts, daily case
notes, incident and injury reports and grievances. Answers phones and
provides other administrative support as needed. Builds new
case files and breaks down discharged client case files.
- Performs related work as required /assigned.
The omission of specific statements does not preclude management
from assigning specific duties not listed herein if such duties are a logical
assignment to position.
ACTS is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, disability
or veteran status.