Title: Case Manager

Characteristics of the Case Manager role:
This position coordinates services between the organization and the Hillsborough County Enhanced Offender Diversion Program (EOD). The EOD program is designed to offer alternatives to traditional criminal justice processes for eligible individuals. This program is typically aimed at diverting offenders from the traditional court system, especially for those who might benefit from rehabilitation or other supportive interventions rather than incarceration.

Core Responsibilities/Essential Functions:

• Complete admission and orientation documentation; may administer or interpret screening/assessment instruments
• Develop plans, which include services to accomplish habilitation or rehabilitation
• Document all client contacts, care and response, maintain records and updated rosters, collect data and prepare reports as mandated by program procedure within agency standards and timeframes
• Attend and serve as advocate for client in court hearings
• Maintain a comprehensive listing of community resources, including social, legal and educational providers
• Attend scheduled interdisciplinary treatment team meeting or clinical supervisory sessions and discuss aspects of client’s care and progress (or lack of same); may participate in other meetings/events as assigned
• Recognize and promptly/appropriately assist as needed in crisis situations to minimize incidents of hospitalization or incarceration; report treatment needs of clients to clinical personnel and supervisor; recognize client’s comprehensive needs and discusses with interdisciplinary treatment team
• Complete documentation including but not limited to behavioral progress reports, incident reports, grievances, injury reports, client eligibility, enrollment, tracking, lease agreements, billing and related documentation as required
• Perform related work as requested / required

PROGRAM SPECIFIC: The program includes the following duties and responsibilities for this position:

• Determines appropriate client services through collaboration with Eligibility Screeners and review of the Needs Assessment
• Connects clients to appropriate provider within the network based on individual client needs
• Coordinates all required reports and services with HCSO, court partners, Hillsborough County as needed
• Processes and tracks all new-law-violations until disposition by the court
• Completes all required forms and reports within the required time frame
• Completes documentation within required time frame
• Connects clients to appropriate activities based on individual client needs
• Provide Case Management services in the community
• Transport Clients in ACTS Vehicle, as needed

Requirements:

• Bachelor degree in human services highly preferred or
• Bachelor’s degree plus one year of behavioral health experience
• Must possess valid Florida Drivers License

The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to position.

ACTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ACTS is an EEO/AA DFWP Employer.